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Outlook Not Responding - Microsoft Community.1. Investigate possible issues caused by add-ins
Note: The Repair option isn't available if you're using Outlook to connect to an Exchange account. Run Windows Update to make sure you have the latest updates for Outlook and other desktop apps for Microsoft Download and run the Microsoft Support and Recovery Assistant.
Fix your Outlook email connection by repairing your profile. Go to credential manager and manually re-enter the password in all of the locations where the users email password is stored. XML file. Move this file or rename it. Launch Outlook again and you should not get any further prompts. The Autodiscover. Thanks Bilboswagins Your suggestion worked.
I have windows 10 with Office , Following did not work:. Outlook does all the configuration automatically, and expects to find everything it needs via auto discover. If your email domain is different from your organisation domain you first have to add the UPN suffix which is the actual e-mail address domain name to the Active Directory Domain and Trusts.
After adding your e-mail domain to the UPN suffix list. After that the user will authenticate with it's email address and password and autodiscover will work properly with no password prompts.
After dealing with this minor annoyance for some time now, I have tried everything under the sun to fix this stupid issue. Your solution was spot on. Thank you very much, Very appreciated! My situation when I experienced this is probably subtly different to others here. I'm a home user with 2 outlook. I've resolved the issue but had to go through many hoops. It started because I received an "unusual sign-in activity" alert for one of the email accounts, the result of which disabled login incidentally I traced the irregular sign-in attempt to the MoD in London.
The first thing I did was reset the password. I was able to re-establish access to the account through OWA and the Android Outlook app but not through Outlook One of the hoops I went through was online support with a Microsoft Tech who took control of my PC, spent an hour trying to fix it and had to escalate - I couldn't hang around any longer waiting for them Microsoft - if you're interested, the case number is Following a difficult night's sleep tech has a lot to answer for I attempted a "soft" sledgehammer approach using a number of the steps listed in this thread.
What did the trick was to:. Which of these actually resolved the issue for me I'm not certain however I've a feeling it was deletion of the autodiscover files. I have the same scenario, and we are working with the last november release, we tried the old realeases.
I did exactly the opposite - I've unchecked the data encryption and Outlook stopped asking for credentials :. This fixed it for me Non domain joined W10 laptop with Outlook connecting to Exchange Using UPN, that is username domain. I had the same issue myself and did try chaning e-mail account and that wasn't working. It magically started showing up for one of my Microsoft e-mails.
I had same issue magically started happening last week. I got it working by using same credentials I use to access PC Remotely. I never had this issue before and just started. I removed account and that was a mistake when all I really needed was the name change. I know this thread is a bit old but I had this issue on a Windows 10 machine recently and the resolution was something that hasn't been mentioned yet so this might be of use to some.
In our case it was due to Modern Authentication being turned off. Adding the right things to the right place is detailed here:. Hope this helps someone else out as it's been driving me mad for days! Go to the above site, generate a new app password, use it in place of your normal password in the outlook setup process and any pop up boxes. Attempting to test autodiscover service for "xx.
We found some problems retrieving your Office user settings autodiscover. Incorrect username or password. If you cannot sign in, contact your Office admin for help.
Status: We couldn't retrieve your Office user settings autodiscover. Hello everyone. In all that I have read in this subject, I have tried every one of his opinions and I do not have positive results.
My case is different, I have mailboxes to migrate under a hybrid environment. On the testconnectivity. The case is when the mailbox mailbox migration ends, the user does not notify you of the change that will be made in Outlook, and the user only enters through the Office OWA. In Outlook it is created a new profile, and it is marked to request a profile, and it is manually configured the user's account, at the end of giving the next button the sale "Windows Security not Respond does not allow user data entry.
In an example: In a virtual machine configure a mail account in outlook and in another virtual one with outlook and I worked the manual configuration, two users migrated to Office , but in their physical equipment does not allow it.
Who knows how to solve this process? Because I do not want to do the pain of formatting each PC just for the Outlook case. I know this thread is quite old but I recently ran into this as well. For me I am using O through my contracting company and not through the place I work at. My O account was logged in for the place I contract with and not for my contracting company.
Switching accounts to the same account my contracting company provided me stopped the password prompts. Basically make sure your office account is logged into the account that your email is associated with in Outlook. You need to use your activesync username, not email address and not domain login. Then you put your login password and check the remember password box and then hit enter on the keyboard. Works every time! You may need to contact the hosting provider for the activesync username - unless you have admin rights.
I did the above steps i delete all entries in generic Credentials , and outlook still asks for password. Outlook on my laptop accesses email through my gmail account. Whenever I change my gmail password, I have to change it in the Outlook account settings as well. Today I did not change my password, but I had reconfigured a few things in gmail regarding security.
Besides changing my phone number, I had turned off "access for less secure apps. After that, Outlook kept asking for a password and nothing worked.
Looking at my gmail account online, there was a message from gmail that someone had turned off "access for less secure apps. Thank you - this worked for me, but there was an auto-generated hidden folder called 16 that I had to rename as well as the xml file:. Nothing was broken, why did they try and fix it? I've tried every suggestion on this and other threads: clearing credential manager, running the Office troubleshooting tools, deleting and trying to recreate profiles, registry edits, etc - nothing works.
I even sat on the phone with Microsoft technical support for 90 minutes until that tech gave up and kicked it up a level. I'm now waiting for a callback. I decided to try one last thing. For reference, I have two email accounts and both were causing problems. I tried one more time to recreate my account in Outlook - no luck. Then I fired up the Windows 10 mail app and added the account - it worked.
I then immediately tried to go back to Outlook and recreate the account it had failed not 10 minutes prior - and it worked. I could not believe it. Just to make sure I tried my other account.
I tried to create it in Outlook - failed. Created it in the Windows 10 mail app - success. Went back to Outlook - it worked right away. I removed the entry and moved the folder it was pointing to , then recreated the profile and no more prompting for password.
NONE of the items outlined worked. It seems to be an issue with sending mail not receiving. ALSO if I ignore the problem it disappears after some time. TWO of them use the same username, with different domains. The domain account name is otherdomainxx ourdomain. BOTH are domain accounts in ourdomain. The PDF opens, but the credential prompt immediately follows and despite what you type at it, it will not go away until you stop and restart Outlook. Outlook On Premise users are prompted for credentials when opening email attachments.
This occurs after updating to Current Channel build Note: If Could please anybody from Microsoft fix this? I tried all the 20 steps to fix these Outlook on Windows 10 on an Exchange on premise Server, meaning SBS pop ups when opening attachments. Nothing helped till the last answer from ponyandcarriage. The problem with a downgrade is that I cannot downgrade all computers and stop them from upgrading. What happens is that computers eventually do updates after the next reboot if you don't prevent this in outlook.
But without updates Not a good situation SBS doesn't seem to set up autodiscovery by default. Add a new primary zone to your forward DNS called autodiscover. If that doesn't solve your issue I had already updated the users UPN to maildomain. This is done by adding maildomain. We all had patched the Exchange to be up to date recently in case that is also a factor SP3 rollup 18 form memory. Full steps Fix 3. Full steps Fix 4.
Repair Office Program Close and quit all running Office programs. Enter Control Panel and Full steps Fix 5. Full steps. To prevent data loss, it is necessary for you to back up Outlook emails regularly.
If you don't want to do this work manually, you can resort to a professional Outlook backup software to help you automatically back up Outlook emails to hard drive with ease. Was This Page Helpful? Read full bio. Close Outlook. Type update in the Search box and click "Check for updates" to open Windows Update Close and quit all running Office programs.
See how to enable scripts. Select Language:. Microsoft has released an update for Microsoft Outlook Bit Edition. Your AppData folder is redirected to a network location. You have to repair your Office programs. Outlook data files have become corrupted or damaged. Your installed antivirus software is outdated, or it conflicts with Outlook. Your user profile has become corrupted. Another program conflicts with Outlook. Note This issue may occur for one or more of the reasons in this section.
To fix this issue, you may have to follow the troubleshooting steps in the Resolution section. To start the automated checks, follow these steps: Install the Outlook Advanced Diagnostics tool. Select Run when you are prompted by your browser. In the report that's generated, review the items on the Issues found tab.
For configuration details about Outlook, Windows, and your computer, review the settings on the Detailed View tab. Note These steps are provided in a specific order based on commonality and complexity.
Note The new folder will become a subfolder of the folder you select. Important When you change your antivirus settings, this may make your PC vulnerable to viral, fraudulent, or malicious attacks. Note If you also plan to perform file-level virus scanning of. Note For more information about performing a clean boot, see How to perform a clean boot in Windows.
Note If you are prompted for an administrator password or for confirmation, type the password or provide confirmation. Note If the problem doesn't reoccur, then you can eliminate the first service as the cause of the problem. Note If you can't reproduce the problem, you can eliminate system services as the cause of the problem.
Note If the problem doesn't reoccur, you can eliminate the first startup item as the cause of the problem. Note If you're prompted for an administrator password or for confirmation, type the password or provide confirmation.
Note You must have at least three user accounts on the computer to complete these steps. Note If you have email messages in an email program, you must import your email messages and addresses to the new user profile before you delete the old profile. Is this page helpful?
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